A LITTLE HELP BEFORE YOU GO
Your questions,
answered.
From planning your private day to travelling with children,
find the details that help you feel ready for your experience.
Find your answer
- Planning & booking
- Your day & pickup
- Children & special requests
- Luggage & belongings
Prefer to talk?
We’re happy to help with your plans.
- WhatsApp us ↗
- +61 431 910 185
- Planning & booking
How do I book with Trekoora?
Simply email us your itinerary at travel@trekoora.com or send us a request on our website with your details, and we will tailor an affordable price for you.
Does Trekoora charge cancellation fees?
Trekoora offers free cancellations up to 24 hours before your scheduled pick-up. Late cancellations or no-shows may incur a fee, depending on the service.
How far in advance can I book with Trekoora?
You can book with Trekoora up to 12 months in advance. We recommend booking as early as possible to secure your preferred service and time.
Can I speak to someone about my booking?
Yes, you can speak to someone about your booking by contacting our customer service team. We’re available to assist you with any questions or changes to your reservation.
How is Trekoora different from a taxi or rideshare service?
Trekoora offers personalized, pre-arranged services with professional drivazers, ensuring a more comfortable and reliable experience compared to taxis or rideshares. Unlike taxis or rideshares, we focus on punctuality, direct routes, and customer service, providing a seamless transfer tailored to your needs.
- Your day & pickup
How much luggage can I bring in my Trekoora vehicle?
The luggage allowance for your Trekoora vehicle depends on the type of service and vehicle you select. Generally, you can bring standard-sized luggage, such as suitcases and carry-ons, with additional space available for smaller items.
Does a charge apply for my luggage?
No, there is typically no additional charge for standard luggage, such as suitcases and carry-ons, when booking with Trekoora. However, charges may apply for oversized or special items, so we recommend informing us in advance if you have any large or unusual luggage.
- Children & special requests
Does Trekoora offer child seats?
Yes, Trekoora offers child seats upon request to ensure the safety and comfort of your little ones. Please inform us at the time of booking to reserve the appropriate child seat for your vehicle.
What age requirements apply?
Trekoora follows local safety regulations for child passengers. Typically, children under 7 years old are required to use an approved child seat, while children over 7 may use the vehicle’s seatbelt.
- Luggage & belongings
Does Trekoora offer child seats?
Yes, Trekoora offers child seats upon request to ensure the safety and comfort of your little ones. Please inform us at the time of booking to reserve the appropriate child seat for your vehicle.
What age requirements apply?
Trekoora follows local safety regulations for child passengers. Typically, children under 7 years old are required to use an approved child seat, while children over 7 may use the vehicle’s seatbelt.
MORE TO DISCOVER
Find your next experience.
Explore our private tours, from rainforest walks and wildlife to coastal escapes.
YOUR DAY, YOUR WAY
Your perfect day starts here.
Tell us what you love, and we’ll help shape a personalised day around you.
Still have a question?
Send us a message. We'll help you with the details.